Instructions to Hospitals


  • Pre auth Intimation to be raised for all the admissions on the same day itself in application.
  • Delay due to Internet or Application issues or any other genuine reason to be intimated to the TPA immediately by e- mail (msby_ukh_preauth@mdindia.com) or via telephone to our respective District Coordinators.
  • Preauth will not be processed without sufficient documents required as per the case.
  • Patient not bringing necessary documents – Preauth should be intimated without documents and should upload the same within timeline for further processing
  • Hospitals are required to maintain all ICP’s , TPR charts, Doctor notes, Investigation reports, Consent letter( for surgeries) and mandatory to be submitted/upload by hospital to get claim approved.
  • Additional Document Required by TPA to be submitted by hospital prior to patient discharge.
  • Non submission of documents within timeline will not be processed or considered. Hence will stand rejected thereafter.
  • Hospital should provide the documents requested by TPA to the concerned Dist Coordinators or Investigators
  • No money to be collected by the hospital from beneficiary towards treatment.
  • Beneficiary contact details – Hospital should provide correct phone number of beneficiary otherwise if no phone number should provide correct residential address
  • Admission for any procedure not listed in the package master – should sent separate mail to (msby_ukh_preauth@mdindia.com) with beneficiary details and supporting documents
  • Hospital should block correct package and enter proper diagnosis details while raising intimation
  • Any grievance or issues on application to be addressed to the TPA by e- mail (msby_ukh_grievance@mdindia.com) or via telephone to our respective District Coordinators